Booking Terms & Conditions

Booking & Cancellation Policy

Full payment is required at time of booking. Cancellations outside of 30 day stay will incur a $75 admin fee however this will be waived if you move your booking date once (subject to availability). Cancellations within the 30 day stay forfeit full payment.

Travel insurance is strongly recommended for all bookings to provide adequate protection against unforeseen circumstances and cancellation of travel.

We take Visa or Mastercard only.

Security Bond

We do not request a bond, however on confirmation of booking you will be required to produce a credit card to be recorded for security purposes. It will be used to pay for any additional costs incurred, including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared i.e. any breach of these conditions.

Key Box

Self check-in details are provided by email once full payment is made for your stay. You will also be sent a text message within 7 days of your stay re-confirming your self check-in details.

Check-In and Check-Out Times

Check-in after 2pm. Check-out before 10am.

No Shows

If you fail to check-in by midnight on your scheduled arrival day, we will consider that as a no show. There are no refunds for no shows.

Payment Policy

We accept credit card payment via phone and online payments with Visa and Mastercard only (a 1.75% fee is payable on credit card payments).

Children and Infants

We welcome children of all ages. Infants (0 to 12 months) are free of charge and a cot and high chair is available on request. Children older than 1 year of age qualify for our rates or are charged at our normal additional guest rate.

Pets

We do not allow pets.

Additional Guests

Our rates are based on two guests. Extra guests are an additional fee ($50 per person).

We do allow our facilities to be used as a venue for small group events or weddings. Please refer to our Stay & Play package.

General

For safety reasons, our maintenance staff reserve the right to enter the property at any time to repair any fault.

Smoking inside or outside of Tanunda Cottages is prohibited.

Loss of Keys will incur a $50.00 replacement charge.

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms, bushfires or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

No Tenancy

You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord or Tenant laws and there are no such laws that apply to your stay.

Further Queries

If you have any further queries relating to our Booking Terms & Conditions, please contact us.

157 – 159 Murray Street
Tanunda, Barossa Valley
South Australia 5352
Australia

admin@tanundacottages.com
Phone: 08 8563 0554
Mobile: 0474 319 169

Book direct and you’ll receive an exclusive gift on arrival.